COMMUNICATION AND BEHAVIOR
BASICS OF COMMUNICATION

– Verbal and non-verbal cues that communicate professionally and
powerfully.
– How to communicate competence and professionalism by “packaging
yourself” to represent your values and your message in a manner that is clear and compelling.
– Stand, walk, gesture, sit on a dais or in an interview, and practice a genuine and credible vocal tone.
– Dress, speak, and behave with confidence and elegance.


BUSINESS COMMUNICATION ETIQUETTE

For Professional Success.
Ben & Christy Image Consulting will work with your team to learn
world-class business etiquette tools. From business introductions, to
titles and forms of address, handshake, eye contact, and business card protocol. Your team will be empowered with confidence for any business setting, and reflect a positive image of your organization.

DINING ETIQUETTE FOR BUSINESS PROFESSIONALS

Business relationships are developed and strengthened at the table. “A man’s character can be determined by the way he eats” ~ Ronald Reagan. Ben & Christy Image Consulting will guide your associates to be able to handle themselves flawlessly in dining situations as hosts or as guests. In this hands-on business dining etiquette session, you learn global dining etiquette.

BUILDING RELATIONSHIPS AND NETWORKS WITH POLISH AND POISE

At business socials, conferences, and receptions, you are repeatedly making a first impression! But attending these events can be intimidating and even paralyzing for many professionals. In this business etiquette workshop, your team members will learn how to confidently present themselves, how to mingle, make small talks, and develop relationships more easily.

TELEPHONE ETIQUETTE

It is critical that front-line employees and other staff make a positive first and lasting impression when handling business phone calls. This goes for every other employee especially since most preliminary aspects of business deals are kicked off with a phone call.

PROFESSIONAL BUSINESS EMAIL WRITING AND ETIQUETTE

Good business etiquette includes good email etiquette. It is vital that business emails send a positive image of you and your organization. However, emails are often too casual, carelessly written, or have a negative tone, all of which can reflect poorly on your company. Ben & Christy Image Consulting will provide detailed models that enable you build essential best practices of email writing and etiquette to create a professional impression with email.